Payment options

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Financial Resources for members impacted by COVID-19

If you have trouble paying your bills there may be a number of options to help.

Pay Now

Easy and secure bill pay with no registration required. All you need is your account number and last name or business name.

Pay Now

How do I set up Auto-pay?


Call 1.877.833.2555 to make a payment by phone. We do charge a minimum payment of $5.00 for pay-by-phone. You will be given the option to set up automatic payments. Credit card automatic payments can be set up immediately with no additional verification.


Pre-pay is the newest option for paying your bill. With Pre-pay, you have the opportunity to pay when you want, in the amount you want. As a Pre-pay member, the normal security deposit is not required and there are no collection fees or monthly bills. You can check your electric use daily and take control of your power use. For more information call a member service representative at 970.945.5491.

SmartHub: Manage your HCE account online

SmartHub is our account management tool that allows you to manage all aspects of your HCE account. You can pay your bill, view your power usage data, report an outage, and set up notifications. SmartHub also allows you to manage your account from anywhere, anytime using your mobile device. The SmartHub Mobile App is free and available for iOS (iPhone, iPad, iPod) and Android devices.

Tell me more about SmartHub

By Mail or In Person

Our business hours are Monday thru Thursday 7 a.m. to 5:30 p.m. Our offices are currently open by appointment only. To meet in person please contact a Member Services Representative to schedule an appointment at our Glenwood Springs or Avon offices.

Glenwood Springs office: Appointment only
Avon: Appointment only
Gypsum: Payment Dropbox

You can mail a check or money order to:

  • Holy Cross Energy
  • 3799 Highway 82 PO Box 2150
  • Glenwood Springs, CO 81602

Billing options

Having trouble paying your bill? We have several options available to members to help you stay on track and on time with your payments


Get your bill faster and help save trees by switching to e-billing today.


Make payments online & signup for auto pay

Go paperless, sign up for auto pay, store payment options and download statements


Get your electricity usage reports

View your electric usage history by day or month

Manage notifications

Sign up for bill notifications and outage alerts. Communicate directly with your Member Advocates

Call us today at 970.945.5491 or Email us at

Our member care representatives are ready to help with any questions you may have.