Average Service Availability Index (ASAI) is the ratio of the total number of member hours that service was available to the total number of member hours demanded.
System Average Interruption Frequency Index (SAIFI) measures the average number of times that a member experiences an outage during the year.
System Average Interruption Duration Index (SAIDI) describes the average total
amount of a time a member was without power for the entire year. The nationwide SAIDI average is 90 minutes.