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Payment Options

How you pay is up to you!

We’re proud to offer a variety of options for paying your bill, so you can choose what option makes most sense for you. Remember to stay aware of scam phone calls – our team will never call you to demand immediate payment or force you to pay in any specific way. 

Payment Assistance

Auto-Pay Checking Account

  • Enjoy the convenience of having your bill automatically paid each month from your bank account
  • Avoid worrying about expired or changed credit card numbers
  • Earn a one-time $5.00 bill credit when you sign up for automatic checking account payments

Auto Pay Instructions

Auto-Pay Credit Card

  • Enjoy the convenience of having your bill automatically paid each month from your credit or debit card

Auto Pay Instructions

Set Up Auto-Pay

Here's How

SmartHub Payment

Pay online with your checking account or credit card through your SmartHub account.

SmartHub Login

Online Pay-Now

Easy and secure bill pay with no registration required. All you need is your account number and last name or business name.

Pay Now 

Pay by Phone 24/7

Call our 24/7 automated line to make a payment by phone. You will also be given the option to set up automatic credit card or checking account payments, which can be set up immediately with no additional verification. There is a $5.00 minimum payment to pay by phone.

1.877.833.2555

Pay by Mail

You can mail a check or money order to:

Holy Cross Energy
PO Box 2150
Glenwood Springs, CO 81602

Pay In-Person

Our offices are are open for in-person visits with our Member Services Representatives:

Glenwood Springs office

  • Monday – Thursday: 8:00 a.m. to 4:30 p.m.

Avon office

  • Monday & Tuesday: 8:00 a.m. to 4:30 p.m.

Gypsum payment dropbox

  • Payment dropbox only
  • No in-person visits

Pre-Pay

With Pre-Pay, you have the opportunity to pay when you want, in the amount you want. As a Pre-Pay member, the normal security deposit is not required and there are no collection fees or monthly bills. You can check your electric use daily and take control of your power use.

Call us at 970-945-5491 for more information.

Pay with cash at local retailers.

Vanilla Direct

Accepted at many local convenience stores, grocery stores, and local retailers, scan the Vanilla Direct barcode to pay your bill with cash. Participating retailers include: Dollar General, Family Dollar, 7-11, Kum&Go, Walmart, & Walgreens. The retailer charges $1.50 for this service

FIND A VANILLA DIRECT RETAILER

Western Union Quick Collect

This service allows you to send payment on the day your bill is due and receive proof of payment in minutes. Go directly to the counter and provide:

  • Your phone number
  • The name of the company you wish to pay (”HOLY CROSS ELECTRIC”)
  • Your HCE account number

Participating retailers include: City Market, Walgreens, Walmart, & Safeway. The retailer charges $1.50 for this service.

When searching for participating retailers, the “Quick Collect” filter must be selected.d

FIND A WESTERN UNION QUICK COLLECT RETAILER

Manage your account online with SmartHub.

SmartHub is our account management tool that allows you to manage all aspects of your HCE account. You can pay your bill, view your power usage data, report an outage, and set up notifications. SmartHub also allows you to manage your account from anywhere, anytime using your mobile device. The SmartHub Mobile App is free and available for iOS (iPhone, iPad, iPod) and Android devices.

Tell me more about SmartHub

  • Make payments online & signup for auto pay
    Go paperless, sign up for auto pay, store payment options and download statements
  • Get your electricity usage reports
    View your electric usage history by day or month
  • Manage notifications
    Sign up for bill notifications and outage alerts. Communicate directly with your Member Advocates

Call us today at 970.945.5491 or Email us at membercare@holycross.com

Our member care representatives are ready to help with any questions you may have.
Contact Us

Take a tour of your bill.

Take a Tour of Your Bill

Switch to paperless billing.

Get your bill faster and help save trees by switching to paperless billing today. In SmartHub, click on “Paperless Billing” under the Setting tab, then toggle the switch to “Go Paperless”.

Extended Absences

Members who will be absent for extended periods of time may wish to contact our office to take advantage of the following options:

  • Register for Online Payment
  • Ask us to mail your electric billing statements to a temporary address
  • Make a pre-payment arrangement with a Member Service Representative

Seasonal Service

Members that use seasonal electric service (i.e. irrigation pumps, water features, remote cabins, stock tank heaters, etc.) often discontinue electric service during parts of the year to avoid paying any monthly minimum charge. Any member that requests to disconnect their seasonal service and later requests that same service reconnected in their name will be billed for all applicable charges that would have been charged had the service not been disconnected. In addition, the applicable reconnect fee will also be charged.