Receive outage alerts by text or email

Receive outage alerts by text or email

Outages happen. Thankfully, there’s an app for that.

Register with SmartHub, HCE’s one stop shop for outage alerts and account information. Members can be notified via text alert or email when a verified outage has occurred. A followup message will then be sent when the outage has been restored.

Outage alerts are part of HCE’s automated system of meters, providing real-time information on any issues within our system.

“Our upgraded meters allow us to know when there is an outage at a moments notice,” says Ken Roberts, Manager of System Operations at HCE. “By signing up for outage alerts, it lets us keep you up-to-date on the status of an outage and when its restored.”

To sign up for alerts, simply log in to your Smarthub account and navigate to the Notifications drop down menu. Select Manage Notifications, then scroll to the bottom of the page and under Service, select the type of outage notification you’d like to receive and the email and/or phone number you would like to add.

New to Smarthub? Register for an account here.

Sign up to start receiving outage alerts