Holy Cross Energy Temporarily Suspends Nonpayment Disconnections

Financial Resources for members impacted by COVID-19

If you have trouble paying your bills there may be a number of options to help.

GLENWOOD SPRINGS, COLO., March 16, 2020 — To support members who may be impacted by Colorado’s response to COVID-19, Holy Cross Energy (HCE) is temporarily suspending nonpayment disconnections for members. HCE recognizes that social distancing may cause economic disruptions for some of our members, and this may cause financial hardship affecting their ability to pay their electricity bill.

Members can contact HCE at 970-945-5491 or at membercare@holycross.com to speak with a Member Services Representative about payment options or a deferred payment plan.

“We recognize that this is a trying time for our members and the communities that they live in,” says Bryan Hannegan, President and CEO of HCE. “To that end, we are committed to keeping the lights on for all members so that their electric service is one less thing for they and their loved ones to worry about.”

Members can also reach out to Catholic Charities at 970.384.2060 or Salvation Army at 970-945-6976 in Garfield and Pitkin Counties or Salvation Army at 970-970-748-0704 in Eagle County for payment assistance. Homes heated by electricity may also be eligible for assistance from the Colorado Low-income Energy Assistance Program at 866-432-8435.

HCE’s focus continues to be on maintaining the reliability of service and the safety of members, communities, and employees.

About HCE
Founded in 1939, Holy Cross Energy is a not-for-profit rural electric cooperative that provides safe, reliable, affordable and sustainable energy and services that improve the quality of life for more than 43,000 members and their communities in Western Colorado. We are committed to leading the responsible transition to a clean energy future. For more information on HCE, please visit https://www.holycross.com.