If you are moving into a new place and need to set up your electric service with us, please fill out the new service connect form. A Member Service Representative will call you to confirm your application, collect any necessary deposits and finalize your new service request. If you don’t hear from us within one business day please contact us to follow up.
All requests to discontinue service must be submitted by the account holder.
Upon receipt of your information, you will be contacted by a Member Service Representative to finalize your request. Your service will not be discontinued until we are able to reach you by phone to verify your personal information. If we are unable to contact you to confirm your request, service will remain in your name.
If you are not contacted by our office within one business day please contact the appropriate office to follow up.
While Holy Cross Energy makes every attempt to discontinue service as is convenient for our members, we are presently unable to accommodate same-day requests.
All requests to transfer service must be submitted by the party assuming responsibility. Upon receipt of your information, you will be contacted by a Holy Cross Energy Member Service Representative to collect any necessary deposits and finalize your request. Your service will not be activated until any such deposits have been paid and we are able to reach you by phone to verify your personal information.
If you are not contacted by our office within one business day please contact the appropriate office to follow up. If we are unable to reach you to confirm your request, service will not be transferred and an interruption of service may be possible.
If you prefer to register online, proceed to the web form below or use the printable Automatic Service Transfer Agreement Form (PDF). If you choose to use the printable form, you will need to fax, mail, or scan and e-mail the form back to Holy Cross Energy.
To get started, complete the service request form. Once you’ve submitted the form, a Member Service Representative will call you to finalize your request. Your service request will not be completed until we are able to reach you by phone to verify your personal information. If we are unable to reach you to confirm your request or collect any necessary information, service will not be connected, transferred or disconnected and interruption of service may be possible. If you don’t hear from us within one business day, please contact us to follow up.
If your electric service is disconnected for nonpayment, please contact the nearest Holy Cross office. Reconnection of your electric service will not be made until all amounts due have been paid. This includes the current amount due, any past due amount, reconnect fees and applicable deposits. Any reconnection on holidays, weekends or after normal business hours requires payment of overtime wages for service personnel in addition to the amount required for reconnection.
Designate a third party to receive copies of any final bill pay notices. A third party notice could be used to alert a relative, friend, landlord or business of a pending discontinuance of electric service due to nonpayment.
We offer a variety of payment and billing options. View all the available payment options and find one that’s right for you.
Building a new home or commercial structure? Make sure you get the documentation needed to get your service started.
