Payment assistance

Payment Options and Deferred Payment Plans

To support members who may be impacted by Colorado’s response to COVID-19, we are temporarily suspending nonpayment disconnections for members. We recognize that social distancing may cause economic disruptions for some of our members, and this may cause financial hardship affecting their ability to pay their electricity bill. Please contact us at 970-945-5491 or at membercare@hce.com to speak with a Member Services Representative about payment options or a deferred payment plan.

Budget Billing

Members receiving residential service in a single dwelling (excludes all multiple dwelling service members) are eligible to minimize the impact of large seasonal electric energy bills by using our Budget Billing Plan. The Budget Billing Plan is only available to residential, single dwelling accounts.

Please contact the nearest Holy Cross Energy office for more details on installment plans.

Seasonal Service

Members that use seasonal electric service (i.e. irrigation pumps, water features, remote cabins, stock tank heaters, etc.) often discontinue electric service during parts of the year to avoid paying any monthly minimum charge. Any member that requests to disconnect their seasonal service and later requests that same service reconnected in their name will be billed for all applicable charges that would have been charged had the service not been disconnected. In addition, the applicable reconnect fee will also be charged.

Extended Absences

Members who will be absent for extended periods of time may wish to contact our office to take advantage of the following options:

• Register for Online Payment
• Ask us to mail your electric billing statements to a temporary address.
• Make a pre-payment arrangement with a Member Service Representative.