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Payment Assistance

We are here to help.

We understand the potential hardship that our members face when paying their utility bills.

We proud to partner with the organizations below to help our members facing hardship. For members needing help paying their energy bills, follow the steps below to see if you qualify for assistance.

Help paying your home heating costs
Help Paying Past-Due Energy bills
Additional assistance
STEP 1 -

Apply for help paying a portion of your home heating costs through LEAP.

I've already applied
Colorado low-Income Energy Assistance Program (LEAP)
  • For income-qualified Colorado residents who make no more than 60% of the state’s median income
  • LEAP will only help with your HCE bills if you have all electric heating 
  • Members with gas or propane heat can still apply for LEAP, but the assistance will go toward paying those bills
  • This federally funded program is administered by the state through the Colorado Energy Office
  • Applications are accepted between November & April each winter
Maximum gross monthly income by household size
(60% state median income)
1
2
3
4
5
6
7
8

$3,081

$4,030

$4,978

$5,926

$6,875

$7,823

$8,001

$8.719
Apply for Leap
  • 1-800-HEAT-HELP
Colorado Weatherization assistance program (WAP)

If you qualify for LEAP, you can also apply for weatherization services to help make your home more energy efficient. WAP provides no-cost weatherization services & equipment for things like:

  • Energy audits
  • Energy conservation education
  • Air infiltration sealing
  • Insulation in attic, floors, and walls
  • Furnace repair or replacement
  • LED light bulbs
  • High efficiency appliances
  • Solar
  • Air source heat pumps
Apply for WAP
  • 1-800-HEAT-HELP
STEP 2 -

Apply for financial assistance with past due energy bills through Energy Outreach Colorado.

I've already applied
Energy outreach colorado bill payment assistance
  • For income-qualified Colorado residents who make no more than 80% of their county’s median income
  • Financial assistance with past-due energy bills
  • Non-profit organization, not government-run

 

Funds are administered by these partner organizations:

  • Salvation Army Glenwood Springs - 970.945.6976
  • Catholic Charities Western Slope - 970.384.2060
  • Goodwill Colorado - 888.775.5327
Max gross yearly income by County and household size
(80% county median income)
1
2
3
4
5
6
7
8

Eagle

$74,640

$85,280

$95,920

$106,560

$115,120

$123,680

$132,160

$140,720

Garfield

$59,200

$67,600

$76,080

$84,480

$91,280

$98,000

$104,800

$111,520

Pitkin

$76,880

$87,840

$98,800

$109,840

$118,640

$127,360

$136,160

$144,960
Apply for EOC Bill Payment assistance
Colorado affordable residential energy program

If you qualify for EOC Bill Payment Assistance, you can also apply for weatherization services to help make your home more energy efficient. CARE provides no-cost weatherization services and equipment for:

  • Energy audits
  • Insulation
  • Refrigerators
  • LED lightbulbs,
  • Air sealing
  • Heat pumps
  • Water heaters
Apply for CARE
STEP 3 -

Contact us to see if you qualify for additional assistance.

If you have already applied for LEAP and Energy Outreach Colorado bill payment assistance, our Member Services team is here to help you navigate additional assistance resources. 

Contact Us

Additional Resources

Budget Billing

Minimize the impact of large seasonal electric energy bills.

Members receiving residential service in a single dwelling (excludes all multiple dwelling service members) are eligible to minimize the impact of large seasonal electric energy bills by using our Budget Billing Plan. The Budget Billing Plan is only available to residential, single dwelling accounts.

Please contact us for more details on installment plans.
Contact Us

Switch to Paperless Billing

Get your bill faster and help save trees by switching to e-billing today.
  • Make payments online & signup for auto pay
    Go paperless, sign up for auto pay, store payment options and download statements
  • Get your electricity usage reports
    View your electric usage history by day or month
  • Manage notifications
    Sign up for bill notifications and outage alerts. Communicate directly with your Member Advocates