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Payment assistance

We are here to help.

We understand the potential hardship that our members face when paying their utility bills.

Contact one of our Member Services Representatives to see what arrangements may be available to you. We can also provide you with contact information for organizations that can offer financial assistance, such as those listed here.

(970) 945-5491

membercare@holycross.com

Energy Outreach Colorado Bill Payment Assistance
Energy Outreach Colorado works with partners on the local level to provides emergency financial assistance with past-due energy bills for income-qualified Colorado residents throughout the year.

Learn More

LEAP – Colorado Low Income Energy Assistance Program
The Colorado Low-income Energy Assistance Program (LEAP) is a federally funded program that helps eligible hard-working Colorado families, seniors and individuals pay a portion of their winter home heating costs.

Apply for LEAP

Additional Resources

Budget Billing

Minimize the impact of large seasonal electric energy bills.

Members receiving residential service in a single dwelling (excludes all multiple dwelling service members) are eligible to minimize the impact of large seasonal electric energy bills by using our Budget Billing Plan. The Budget Billing Plan is only available to residential, single dwelling accounts.

Please contact us for more details on installment plans.

Contact us

Switch to e-billing

Get your bill faster and help save trees by switching to e-billing today.

payment

Make payments online & signup for auto pay

Go paperless, sign up for auto pay, store payment options and download statements

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Get your electricity usage reports

View your electric usage history by day or month

Manage notifications

Sign up for bill notifications and outage alerts. Communicate directly with your Member Advocates

Extended Absences

Members who will be absent for extended periods of time may wish to contact our office to take advantage of the following options:

  • Register for Online Payment
  • Ask us to mail your electric billing statements to a temporary address.
  • Make a pre-payment arrangement with a Member Service Representative.

Seasonal Service

Members that use seasonal electric service (i.e. irrigation pumps, water features, remote cabins, stock tank heaters, etc.) often discontinue electric service during parts of the year to avoid paying any monthly minimum charge. Any member that requests to disconnect their seasonal service and later requests that same service reconnected in their name will be billed for all applicable charges that would have been charged had the service not been disconnected. In addition, the applicable reconnect fee will also be charged.

Call us today at 970.945.5491 or Email us at membercare@holycross.com

Our member care representatives are ready to help with any questions you may have.

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