Public Safety Power Shutoffs (PSPS)

Protecting Our Communities During Extreme Fire Risk

A Public Safety Power Shutoff (PSPS) is a proactive safety measure used during extreme weather and fire conditions. As you may have noticed recently in the news, many electric utilities throughout the western U.S. have started implementing these protocols as part of wider wildfire mitigation strategies. 

We understand that outages are disruptive. At Holy Cross Energy, we will only implement a PSPS as a very last resort, after all other safety measures have been considered to reduce wildfire risk. 

Our Year-Round Approach to Wildfire Mitigation

Los eventos de PSPS son solo una parte de nuestro marco más amplio de preparación ante incendios forestales, que prioriza la seguridad pública. 

Our year-round commitment to comprehensive wildfire mitigation (including vegetation management, proactive inspections, and ongoing system upgrades and maintenance) helps ensure we do everything possible to reduce the need for PSPS implementation

PSPS Explained

Our electric grid can be set to various operational settings to help manage wildfire risk and maintain system safety under varying conditions.

Normal System Settings

Most days of the year:

  • Used outside of fire season
  • Allows multiple attempts to automatically restore power after a fault

Configuración de seguridad contra incendios

Very common during fire season:

  • Activated during elevated wildfire risk
  • Power shuts off more quickly if a fault occurs
  • Allows limited or no automatic restoration attempts to prevent sparks
  • May result in more frequent outages but significantly reduce wildfire risk
  • Also referred to as Enhanced Powerline Safety Settings / EPSS

PSPS Event

Extremely rare!

  • Power is intentionally turned off to targeted areas in advance of dangerous conditions
  • Declared only after strict criteria are met and as a last safety measure 
  • Criteria used includes, but is not limited to, wind levels, temperature, relative humidity, fuel variables, and fire danger indices 
  • Only used in the most extreme wind events

Fire Settings & PSPS Zones

To minimize impacts to members, our service territory is divided into nine zones for Fire Safety Settings and PSPS events. Depending on localized conditions, a PSPS may affect one zone, multiple zones, or the entire service area.

For example, a high-wind event combined with extremely dry conditions in the Parachute area may warrant a PSPS in that zone. However, if conditions are less severe in higher-elevation areas like Aspen, those areas may not be included.

PSPS Communication

If conditions call for a PSPS, we will provide timely updates to help you prepare and stay informed. Notification methods may include:

  • Direct HCE alerts: text message, phone calls, and email
  • Website updates
  • Outage map updates
  • SmartHub account notifications
  • Social media (English and Spanish channels)
  • Local news and media outlets
  • Comprehensive communication with local emergency agencies, first responders, local officials, and key community partners

PSPS Monitoring

  • Every Day – HCE staff monitors current and upcoming conditions to determine potential implementation of Fire Safety Settings and/or PSPS

When a PSPS Event is Forecasted – 

  • Event within 72 Hours – We will notify local emergency managers, county officials, first responders, critical load members of potential event.
  • Event within 48 Hours – We will notify local media of potential event, and post on public resources.
  • Event within 24 Hours – We will notify members and communities in impacted areas to prepare for PSPS event.
  • During PSPS – We will send out frequent updates throughout the PSPS event.
  • Restoration – We will send out status updates during restoration, and notifications when restoration is complete. 

Restoration Process

Restoring power safely is our top priority. Before any lines are re-energized, our crews conduct thorough inspections to ensure:

  • No hay líneas eléctricas caídas
  • No trees or debris contacting equipment
  • No damage that could spark a fire

A PSPS may last from several hours to more than a day in rare cases. Power is restored as soon as it is safe to do so, and in order of critical importance.

Restoration Priorities:

  • Critical infrastructure (hospitals, emergency services)
  • Essential services (schools, grocery stores, gas stations)
  • Areas with the largest number of members
  • Smaller and non-essential outages

Our Commitment Safe, Reliable Service

Holy Cross Energy is commited to:

  • Putting safety first in every decision
  • Using data-driven analysis for PSPS events
  • Providing clear, frequent communication
  • Maintaining reliable service whenever possible
  • Restoring power safely and efficiently
  • Partnering with regional utilities and agencies during high-risk conditions

How You Can Prepare

Take steps now to stay safe and ready if a PSPS occurs:

  • Update your SmartHub account with current contact information
  • Create a backup power plan, especially for medical needs
  • Keep phones and devices charged
  • Stock up on food, water, medications, and pet supplies
  • Follow us on social media and check updates regularly
  • Sign up for local emergency notifications

Otras razones por las que pueden producirse interrupciones del servicio

Not all outages during fire season are related to Fire Safety Settings. or a Public Safety Power Shutoff. Power interruptions can also result from:

  • Problemas con el equipo
  • contacto con la vida silvestre
  • accidentes de tráfico
  • Problemas que afectan a una sola vivienda

Si se corta la luz, revise siempre primero el interruptor principal. Después de eso, nuestro mapa de interrupciones en línea Muestra la información más actualizada disponible sobre la mayoría, pero no sobre todas, las interrupciones confirmadas. 

Preguntas frecuentes

What is a PSPS?

A Public Safety Power Shutoff (PSPS) is a safety measure Holy Cross Energy (HCE) may implement during periods of extreme wildfire danger. It involves a temporary, targeted outage intended to reduce the likelihood that electrical equipment could ignite a wildfire when conditions (such as high winds, low humidity, and dry vegetation) create exceptionally high risk.

HCE may consider a PSPS when multiple wildfire-risk indicators align at extreme levels (typically strong winds or gusts, very low humidity, unusually dry fuels, and elevated fire danger indices).

A PSPS is considered a last-resort action after other mitigation measures and operational settings are applied.

HCE uses a percentile-based risk evaluation, comparing real-time conditions to long-term historical fire-weather data. This objective approach helps ensure PSPS decisions are data-driven and reserved for truly extreme danger.

HCE uses a tiered notification process based on forecasted wildfire conditions. As confidence increases in the need to call a PSPS event, notifications become more frequent and more specific to the affected locations.

No. PSPS events are targeted responses to areas where risk is highest. Due to terrain and wind pattern variations in our valleys, conditions vary significantly. Therefore, your home or business may not be affected even if nearby communities are.

HCE has categorized our Service Territory into 9 distinct zones, based on fire danger characteristics and optimized switching/outage scenarios and response times.

PSPS duration varies based on:

  • How quickly weather and fuels return to safer levels
  • Field inspection/patrol requirements before re-energization
  • Potential Infrastructure damage repairs

A PSPS may last from several hours to more than a day in rare cases. Power is restored as soon as it is safe to do so, and in order of critical importance.

Approaching a decade of focused effort, HCE continues to proactively strengthen and harden our wildfire‑resilient electric grid. This work includes replacing outdated reclosers with electronic smart devices; updating engineering construction standards; removing expulsion fuses; conducting annual drone and infrared inspections; and completing dedicated vegetation‑management and overhead system hardening techniques.

At HCE, we are confident in the reliability and resilience of our electric infrastructure. A PSPS will only be considered when natural environmental conditions create an elevated risk of a catastrophic wildfire for the safety of our members.

Power & lighting

  • Consider battery backup options for critical devices
  • Charge phones, battery packs, and essential devices
  • Keep flashlights/headlamps available (avoid candles)
  • Know how to operate manual garage doors/gates
  • Understand home generator and fuel storage guidelines and safety

Food & water

  • Keep drinking water on hand
  • Plan for refrigerated/frozen food storage
  • Consider a cooler and ice if outages could be extended

Heat, health, and safety

  • Have seasonal supplies for cold/heat conditions
  • Keep necessary medications accessible
  • Plan for pets and livestock needs

Communication

  • Keep a battery radio if available
  • Know where to find official updates (HCE + local agencies)

If you or someone in your home relies on electricity for medical equipment:

  • Develop a backup power plan (battery backup or generator where safe and appropriate)
  • Maintain a list of equipment power requirements
  • Keep critical contact numbers accessible
  • Coordinate with your healthcare provider in advance when medically necessary

Restoration after a PSPS typically requires:

  • Weather variables and wildfire risk consequences decline.
  • System checks and field patrols/inspections
  • Safe re-energization and step-by-step restoration
  • Restoration time can vary depending on weather, access, and inspection needs.
  • HCE restores power as soon as it is safe to do so.

In some cases, outages may be related to transmission-level operations outside HCE’s direct control. If a transmission provider initiates a protective shutoff or experiences an outage, it can affect service to some HCE members.

HCE will work closely with our transmission provider to relay potential Transmission Related PSPS events as information becomes available and capturing HCE PSPS Notification Process.

información adicional

Gracias por su paciencia.

Nuestros equipos trabajan siempre para restablecer el suministro eléctrico de la forma más rápida y segura posible. 

La seguridad siempre será nuestra prioridad. Entendemos que las interrupciones del servicio pueden ser un inconveniente y agradecemos sinceramente su paciencia y comprensión durante las situaciones de alto riesgo de incendio. Estas medidas se toman para proteger lo que más importa: nuestros miembros, nuestras comunidades y los lugares que todos llamamos hogar.

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