COVID-19 Financial hardship resources

We understand the potential hardship that our members might be facing during this time.

Our Member Service Representatives will work with any member financially impacted by social distancing and COVID-19. Our MSRs can help you to pay what you can afford now and set up an interest-free payment plan for your remaining balance without impacting your credit standing. We can also provide you with contact information for organizations that can offer financial assistance, such as those listed below.

Please call us at (970) 945-5491, or email us at We are here to help!

HCE Member Assistance Fund

In April, the HCE Board of Directors approved an additional $500,000 in unclaimed Member Equity for Members who will need extra assistance in paying their bills. Starting May 1, if a member cannot pay a delinquent HCE electric bill that was sent after March 12, they can receive a bill credit to go towards that bill. Through June 30, 2021, all members in need will be eligible for up to $1000 worth of assistance in bill credits if they are undergoing hardship as a result of COVID-19 or its consequences. HCE small commercial business members are eligible for up to $2,000.

Members will only be required to self-certify online or in writing that they are experiencing financial hardship as a result of the pandemic. Members can call 970.945.5491 or click here for further program information and to apply for funding.


Residential Resources:

211 Colorado Information and Resources
Or Call: 2-1-1 or (866) 760-6489 toll free

2-1-1 Colorado is a confidential and multilingual service connecting people across the State of Colorado to vital resources in their local community. 2-1-1 serves as one central location where people can access over 7,500 health and human service resources.

Energy Outreach Colorado Bill Payment Assistance

Colorado Low Income Energy Assistance Program

Help Colorado Now – Donate, Volunteer, or Apply

Colorado Crisis Services

Energy Smart Colorado Rebates for residential and commercial

Aspen to Parachute Resources

Human Services and Financial Assistance Resources

Western Slope Catholic Charities

Aspen to Parachute COVID-19 community hotline 970-429-6186 (English en Espanol)

Lift Up Food Pantries – Aspen to Parachute and Debuque

Garfield County Resources

Garfield County Public Health call line: 970-945-1377, ext. 8120 (English en Espanol)

Garfield County Assistance Programs

Garfield County Economic Security Assistance