SmartHub provides convenient account access and two-way communication to and from Holy Cross Energy on your computer, tablet or via your mobile device. With SmartHub you have the ability to do the following with just a few clicks:

• Make a payment
• Access payment history
• Access your billing statement which can be printed
• Sign up for Automated Payment
• An opt out option to no longer receive printed billing statements in the mail
• Sign up and receive e-mail or text alert notifications
• Check our social media feeds
• Notify our Member Care support team of any account or service issues

SmartHub is available on Android and iOS smartphones and tablets as well as on the web.

Online 
Signing up for SmartHub is easy.  Just click on this registration link: SmartHub Registration. You will need your Billing Account Number, Last Name or Business Name, and your email address.

Mobile 
A free app is available for download for iOS Users and Android users. Once downloaded, you will need to search for Holy Cross Energy. After confirming Holy Cross Energy you can select ‘New User’ in the upper right corner of the screen. You will need your Billing Account Number, Last Name or Business Name, and your email address. Links to common app stores are at the top of this page.

Yes. Use our Quick Pay webpage here: Pay Now. You will need your Holy Cross Account Number, Last Name or Business Name, and payment method.

For each issue, Holy Cross would need to know the following:

• Date/Time of Issue (if known)
• Account Name
• Account Number
• Email Address
• Browser and version
• Device and Operating System Error message, if applicable
• Screen captures

You can email us your question by completing the form on the Contact Us page or call our Member Service Representatives at (970) 945-5491.

Online
After you have logged into your account you can select the “Report an Outage” link located under “Quick Links” on the right side of your home screen. This will bring you to the “Outages” page that will inform you if Holy Cross Energy is already aware of an outage at your location. You can select the “Report an Outage” link if Holy Cross Energy is unaware of any outages at your location. This will also allow you to communicate with our Dispatch Department by entering in any comments you have regarding your outage (i.e. tree on the power line, any observations, etc.). After you submit the outage, our Dispatch Department reviews, verifies the information, and dispatches our crew to ensure the power is restored as quickly as possible.  Any updates to the outage will be visible under the “Report an Outage” link, including estimated restoration times.

Mobile
Once you are signed into your account, you can select the “Report an Outage” link.  This will bring you to an “Outage Status” page that will inform you if we are aware of an outage at your location. You can select the “Report an Outage” link if HCE is unaware of any outages at your location. This will also allow you to communicate with our Dispatch Department by entering in any comments you have regarding your outage (i.e. tree on the power line, any observations, etc.). After you submit the outage, our Dispatch Department reviews, verifies the information, and dispatches our crew to ensure the power is restored as quickly as possible.  Any updates to the outage will be visible under the “Report an Outage” link, including estimated restoration times.

After logging into the SmartHub website, select the Notifications tab, then Manage Notifications to view your notification preferences. Under the Billing menu, select Bill Available notification. You can verify where the notification is sent from the contacts you manage on the website. To Add/Update/Change your contacts, select the Manage Contacts link. Also, an Adobe PDF version of your bill is always available in SmartHub on the Billing and Payments or Billing History pages, Click here to login to SmartHub.

Note: The Bill Available notification feature is not presently available for Pre-Pay accounts.

You can reset your SmartHub password here: Reset Password.

Supported Web Browsers

Tested and Approved

• Internet Explorer 11 and above
• Chrome (latest production version)
• Firefox (latest production version)

Not Tested (but should work)

• Safari
• Opera 7

Older browsers won’t support newer features

• IE 7 and WinXP. Only options are to upgrade PC or download alternate browser.
• IE 8 through 10. End user will be notified of an unsupported browser.

New browsers, new challenges

• Newly released browser versions may introduce new issues. Please report any issues to HCE immediately so that the current and future versions of SmartHub can be corrected.