COVID-19 Updates

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Holy Cross Energy Board replenishes bill payment assistance program with $250,000. To learn more about the program or to apply for bill payment assistance, click here.

Last updated: May 18, 2021

Given new guidance from the CDC, OSHA and the State of Colorado, and given the lifting of the local public health orders in Garfield and Eagle Counties, effective immediately all COVID-19 restrictions currently in place at Holy Cross Energy are no longer in force. Employees and visitors to HCE who are unvaccinated are encouraged to continue to wear face coverings and use physical distancing when indoors at an HCE job site or facility.

In-person meetings are available by appointment only. To schedule an in-person meeting, give us a call at 970.945.5491 or email us at membercare@holycross.com

Our business hours are Monday through Thursday 7 a.m. to 5:30 p.m.
We will still be answering calls Monday – Thursday from 7:00 a.m. to 5:00 p.m. at 970-945-5491*

*No calls will be taken until 8:30 a.m. on Monday’s and Thursday’s., due to team meetings. If you need to pay your bill, we encourage you to do so online using your Smart Hub account. If you still need assistance please give us a call or email us at membercare@holycross.com

Holy Cross Energy is continually monitoring events associated with COVID-19 in our area, and we will notify you if we need to take additional precautions to keep our employees and our members healthy and safe.

If you have been adversely impacted by COVID-19, you can receive up to $1,000 in bill credit assistance. Small commercial business members are eligible to receive up to $2,000 in bill credits. Click here to apply.

If you have received help earlier in the year and still have an outstanding balance, call us to receive bill credits up to these new assistance limits, Monday – Thursday from 7:00 am – 5:30 p.m. at 970.945.5491.

[March 13, 2020]

To our members,

HCE has been monitoring recent events associated with COVID-19 (Coronavirus) in our area, and we have begun taking extra precautions to keep our employees and our members healthy and safe. To that end, we will be closing our offices to the public today, March
13, at 3:30 pm until at least July 31.

In addition, most HCE employees will begin working from home on Monday, March 16. Our hope is that you will not experience any change in the service we provide you, but it is our responsibility to ensure our employees are able to provide you with electricity and other critical services when you need them. Practicing social distancing is the only proven method to do this and we are taking this action out of an abundance of caution.

You can still call us Monday – Thursday from 7:00 am to 5:30 p.m., at 970-945-5491, and one of our member service representatives will be happy to assist you. We will all still be working; we will just be working remotely.

If you have not already done so, we encourage you to sign up to pay your bill electronically through our SmartHub app. If you need to leave your payment at one of our office locations, you can still do that with our drop boxes, which will be monitored during this time.

We apologize for any inconvenience in the meantime.

Sincerely,

Bryan Hannegan
CEO & President

Financial Resources for members impacted by COVID-19

Holy Cross Energy board replenishes bill payment assistance program with $250,000

HCE Member Assistance Fund

To help our members through this difficult time, the HCE Board of Directors has allocated $500,000 in Unclaimed Capital Credit funds toward Member bill payment assistance. In April 2021, HCE Board of Directors replenished the bill payment assistance program with $250,000. All members in need will be eligible for up to $1000 worth of assistance in bill credits if they are undergoing hardship as a result of COVID-19 or its consequences. HCE small commercial business members are eligible for up to $2,000.

Members will only be required to self-certify online or in writing that they are experiencing financial hardship as a result of the pandemic. Members can call 970.945.5491 or click here for further program information and to apply for funding.

Apply today

Member Services Representatives working remotely

As our Member Services Representatives transition to working remotely, you may experience dropped calls due to slower phone and internet service. If you do get disconnected, please call back. You can always email us at membercare@holycross.com as well. Thanks for your patience during this time.

Pitkin County COVID-19 Business Safety Plan

COVID-19 Business Safety Plan
Summary

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