Outages & Emergencies

To report electric power outages, emergencies or hazards, Please call:

970-945-5491 or 970-949-5892

Calls are answered 24 hours a day, seven days a week.

Topics

» Before Reporting a Power Outage, Please Read This
» Information to Provide When Reporting a Power Outage
» Power and Power Quality
» Life Sustaining Medical Equipment
» Access to Electric Meters and Transformers

Before Reporting a Power Outage, Please Read This

Check your circuit breakers or fuses. The loss of power could be a tripped breaker or blown fuse. A tripped breaker can be reset by tripping it all the way off and tripping it back on. Fuses should be replaced by a new fuse with the same amp rating. Your circuit breakers or fuses are housed in a main panel box which could be located inside or outside your house.

Check your neighborhood to determine if the electricity is off in your entire area. This information is helpful when reporting the power outage.

 

Information to Provide When Reporting a Power Outage

The name in which the electric service account is listed, your name and your telephone number.
The location of the electric service and the account number from the billing statement, if available.
Other information, such as what time the power went off, prevailing weather conditions and local construction activity would help Holy Cross personnel locate and repair the problem as quickly as possible.

 

Power and Power Quality

The voltage stability and availability of electric power is of the upmost concern to Holy Cross. Holy Cross strives to provide the highest levels of power quality possible. Unfortunately, there are circumstances beyond Holy Cross's control that affect the quality of power it delivers. Severe storms, lightning, accidents involving power lines, equipment failure, power supply problems, vandalism and normal system operation can cause power outages and/or voltage instability which may damage appliances, electronic devices and other electric powered equipment. Having used reasonable diligence, Holy Cross shall not liable to the consumer for any damages occasioned by electric service irregularities or interruptions. Consumers are encouraged to install protective equipment such as surge suppressors and Universal Power Supply devices to protect their equipment and devices. As a service to its consumers, Holy Cross sells and installs meter-based surge protection equipment to protect the consumer's equipment and devices from voltage irregularities.

 

Life Sustaining Medical Equipment

Since no utility can guarantee uninterrupted electric service, Holy Cross strongly recommends that consumers with life sustaining medical equipment in their homes develop contingency plans to protect their welfare in the event of a power outage. Contingency plans could include installing a back-up power supply (such as batteries or a generator), temporarily moving to an alternate location that has electric service and/or contacting emergency medical services.

If you have life sustaining medical equipment in your home, please contact the nearest Holy Cross office. Holy Cross will place a Medical Alert on your electric service account. Should you report an electrical power outage, please advise the on-duty dispatcher of the presence of life sustaining medical equipment. However, the unique circumstances surrounding the cause, restoration and duration of each power outage prevents Holy Cross from providing consumers with life sustaining medical equipment uninterrupted electrical service or preferential restoration efforts

 

Access to Electric Meters and Transformers

Holy Cross consumers shall provide and maintain satisfactory, unencumbered access to electric meters and transformers without expense to Holy Cross. Access to meters and transformers must be kept clear of stored items, firewood, landscaping, snow, ice and any other type of obstruction.